Senior Solution Lead

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Date: 12-Jul-2019

Reports to: Application Manager

Department: Information Technology

This role is responsible for understanding business needs and driving technology direction and solution delivery within a business domain.  In collaboration with key stakeholders, the incumbent should understand how and how well the business is supported by the IT product or applications in their area.  You are responsible for ensuring the successful delivery of IT product or application with high deliverables that are aligned with the business vision and goals by managing a very energetic team using different delivery methodologies.

Key Responsibilities

Cost and Category Management

  • Assist the Procurement Manager in the development and implementation of category strategies, in collaboration with Business units for relevant categories of spend.
  • Lead end-to-end sourcing process, from market research, RFP preparation, financial analysis, negotiation and evaluation to contracting
  • Conduct market intelligence and provide feedback on product and commercial information
  • Perform cost analysis and day-to-day pricing updates on menu change
  • Professionally manage both supplier relationships and develop partnership with strategic suppliers.
  • Execute, in collaboration with Business units, performance measurements for managing on-going supplier relationships; and continually seek improvements from the supply market
  • Contract and Commercial negotiations with suppliers to obtain the best value for CX and KA.
  • Assist in the development of creative and innovative approaches to the market which:
    • Promote the value of CX and KA to suppliers;
    • Access supplier innovation and benefits, if possible, before the competition;
    • Maintain maximum independence and opportunity for future flexibility;
    • Minimize risk exposure for CX and KA.

Business Engagement

  • Provide pre-project consulting for a portfolio pipeline of initiatives
  • Understand, capture and communicate business direction, challenges and requirements
  • Focus on medium to large scale initiatives
  • Support and participate in the business process change
  • Identify ways to drive growth, productivity and improvement for the Airlines
  • Develop and maintain a cross departmental view of IT and business
  • Interact and work closely with solution provider or internal senior management


Technology Design and Implementation

  • Work closely with the developers, analyst and architects to architect and develop the best technical design.  Conceptualise and propose solution approaches
  • Planning, designing, developing, implementing, and supporting IT products and applications to meet the customer and IT needs
  • Facilitate design walkthroughs with IT and business people to validate solutions against business requirements and IT architecture
  • Provide an escalation point for solution analysts in order to deliver business solutions that include technology implementations and/or adaptations
  • Generates ideas and develop new approaches to improve overall system design and/or streamline delivery of product/system
  • Keep abreast of latest trends in technology, industry and corresponding business domain


Project Delivery

  • Focus on medium to large scale initiatives
  • Initiate, define, plan and execute tasks / initiatives
  • Test all solution aspects including but not limited to security, performance, integration
  • Facilitate project progress through relevant gates
  • Manage the day-to-day activities of the software development team and external 3rd parties as required
  • Ensure that the team members are provided with the necessary organizational insight to make effective decision
  • Make timely risk mitigation decision and mobilising resources for projects by considering operational and financial metrics


People Management

  • Contribute to team resource planning
  • Manage external 3rd parties as required
  • Keep abreast of latest trends in technology, industry and corresponding business domain
  • Provides direction and mentorship to less experienced people


The Senior Solution Lead may also:

  • Be directly involved in implement solutions in an Agile development team
  • Directly manage one or more Solution Analysts
  • Perform the role of surrogate Product Owner / BU SME (generally Senior)
  • Coach Solution Analysts on any aspect of their role
  • Act as an IT practice champion or be an Agile coach if required


  • University Graduate.  Business, Procurement and or Hospitality related degree an advantage
  • Minimum 3 years of relevant commercial experience in a relevant environment (knowledge of inflight catering/equipment an advantage)
  • Strong background in Procurement.  A relevant professional qualification an advantage (e.g. CIPS)
  • Relevant experience in supply market analysis, cost evaluation and contract management
  • Knowledge of the category economics and operating model
  • Strong negotiation, influencing and commercial skills
  • Excellent interpersonal and communication skills, with a proven ability to effectively develop relationships with cross-functional teams and at a multiple organisation levels
  • Ability to work independently and meet tight deadlines
  • Effective leadership and change management skills
  • Numerate and with good computer skills
  • Fluent in spoken English, Mandarin a plus
  • Degree qualification in Information Technology related discipline, Masters preferred
  • 10+ years of related IT experience covering but not limited to:
    • Software development
    • System analysis
    • Business analysis
    • Solution definition
    • System Testing
  • Proven extensive client facing experience with successful relationship management
  • Outstanding verbal and written communication skill
  • Experience managing a software development team
  • Professional, passionate, innovative, self-motivated and able to present solutions to diverse groups of stakeholders
  • Excellent analytical, problem-solving, and decision-making skills, leveraging both logic and creativity
  • Proven troubleshooting skills; ability to identify patterns and generate ideas
  • Experienced in driving technical innovation
  • Experience with utilization of outsourced and/or globally distributed resources
  • Airline or travel industry knowledge is highly beneficial
  • Solid software development skill is highly beneficial

Key Competencies

  • Setting Direction
  • Leading and Engaging Teams
  • Driving Business Performance and Change
  • Developing and Recognising Others

Application deadline: 19 July 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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