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Cargo Service Officer

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Date: 06-Oct-2017

Cathay Dragon (Former Dragonair) is the sister airline of Cathay Pacific Airways, the world’s biggest international air-cargo carrier. It has been operating flights between Cambodia and its hub of Hong Kong, the busiest cargo airport in the world, for more than 20 years. To cope with expansion in Cambodia, we are now looking for a qualified Cambodian National for the position of Cargo Services Officer:




Job Title           :            Cargo Services Officer

Port                   :            PNH

Job Grade       :            Level A

Reports To      :            Cargo Services Supervisor


Key responsibilities:


1. Flight Operations


  • Prepare loading plan for Ground Handling Agent (GHA) to uplift to Aircraft (A/C)
  • Ensure that cargo is uplifted as booked and resolve any discrepancies
  • Ensure accurate reporting of cargo weights, timings and discrepancies
  • Ensure Dangerous Goods  checks are conducted as per regulations
  • Post flight checks and filing – Ensure that all documents tally, and file all necessary documents
  • Keep up to date on all changes to manuals and policies and ensure compliance at all times
  • Maximise uplift of cargo on freighter aircraft whilst ensuring all set standards and safety policies are adhered to
  • Ramp supervision – ensure efficient unloading and loading activities and ensure that company safety and security requirements are met
  • Ensure accurate reporting of Cargo weights, timings, units, and discrepancies to nominated addresses
  • Ensure On Time Performance is maintained, but not at the expense of safety.


2. Ground Handling Agent (GHA) Supervision


  • Ensure ramp handling agent does build-up as per load plan and set standards
  • Ensure GHA informs the team of any late cargo or no-show cargo. Resolve before flight departure
  • Ensure GHA accurately completes the LCID and finalises the flight on time
  • Monitor the amount of cargo sent from each down line port and offload as per established priority if needed.  Monitor all tagged flights to ensure that LCID reflects the correct cargo destination.
  • Conduct warehouse checks to ensure standards are upheld and policy is followed
  • Ensure that GHA are well trained and informed to perform their tasks as per the Service Level Agreement


3. Customer Service


  • Investigate and respond to external and internal customer inquiries in a prompt, courteous and efficient manner
  • Investigate all damaged cargo and tracing cases and ensure GHA or our team follow up with all parties concerned
  • Provide any assistance to ensure that sales/reservation activities are covered on weekends or after office hours


4. Administration and Self-Development


  • Perform administrative tasks as required by Cargo Service Supervisor
  • Actively participate in own development plan. Attend all required training courses and use learnings to add value to work
  • Perform any other task/function required by management that is considered safe and reasonable



  • Graduate Bachelor degree of business administration or related. 
  • Minimum 2 years’ experience on customer service/cargo operation or related position.   
  • Fluent English both written and spoken.
  • Strong communication, negotiation and customer service skills
  • Strong organisation, time management and problem solving skills
  • Able to work independently with minimal supervision  
  • Able to work to assigned roster and work over time when required

Job Segment: Aviation

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