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Customer Service Supervisor

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Date: 31-Oct-2017

Cathay Dragon is the sister airline of Cathay Pacific has been operating flights between its hub of Hong Kong and Cambodia for almost 23 years. We are now looking for a qualified Cambodian National for the position of :


Supervisor - Airport (Siem Reap)


Main Duties & Responsibilities:


  1. Oversee to ensure smooth operations that conform with safety and security requirements, pro-actively preventing and managing the flight disruption and irregularity.
  2. Lead Cathay Dragon team members in overseeing the Ground Handling Agent (GHA) to ensure they provide  consistent  excellent  customer  services  and are  up to  date  with Cathay Dragon’s  products & services and self-development opportunities.
  3. To lead and manage the team on a day to day basis and support the Airport Services Manager in providing opportunities to develop the team, through role modeling, monitoring and on-the-job coaching.
  4. Foster excellent teamwork, sense of commitment, reliability and accountability within and among team members and GHA.
  5. Ensure to evaluate cost implication when making day-to-day operational decisions; maximize revenue-earning potential through capturing sales opportunities at the airport.
  6. Be a reference point of contact for the GHA and to ensure they deliver services and products at Cathay Dragon’s required standards as stipulated in the contract.
  7. Lead and facilitate team members and GHA through changes and continuous improvement, seeking opportunities to enhance the processes of operations, customer services and administration.
  8. Manage the assigned functions through effective advanced planning and allocating of manpower and resources;



  • Diploma or University degree or equivalent in a related field
  • Minimum 2 years experience as a Customer Services and Cargo handling
  • Proven experience in leading the team in a supervisory capacity or managerial experience with airport operations
  • Mature with excellent interpersonal, communication, analytical and people management skills
  • Good command of written and spoken English and Khmer
  • Ability to speak Mandarin would be a strong advantage.
  • Planning and organizing skills
  • Strong problem solving & decision making skills
  • Willing to take up extra responsibilities and work shift duties
  • Able to work under pressure and work independently
  • Creativity and innovation for continuous improvement
  • Computer literacy
  • Must be able to work flexible timing.


*This position is based in Siem Reap.

Competitive remuneration and overseas training will be provided to the suitable candidate.


To apply, please submit a cover letter together with a detailed resume with expected salary to the link:


Hong Kong Dragon Airlines Ltd - Ref APT Supervisor


Attn: Petro Simom at Regency Square, 168 Monireth Bld, Phnom Penh or via email to (REF: APT Supervisor - REP)

                    Only short-listed candidates will be contacted. Submitted document will not be returned.

       Application dateline: 30th November 2017.

Job Segment: Customer Service

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