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Infrastructure Analyst (3 years contract)

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Date: 11-Mar-2017

Location: Hong Kong 

Reports to: Outport Lead

Department: Information Technology

To work with IT Teams of different domains and manage IT professionals from infrastructure support services providers to perform transition, change management, release management, pro-active maintenance and service request to IT infrastructure and applications.


  • Lever key technical skills to ensure the IT infrastructure asset is built and maintained in an efficient and cost-effective manner
  • Develop and input into key technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions
  • Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
  • Determine how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
  • Track the infrastructure requirements, and manage technical change, throughout the delivery life cycle
  • Assist and help as required with the resolution of complex tier 3 operational incidents, and determine the root cause of the problem
  • Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best in class level of successful change
  • Work closely with upstream stakeholders such as solution architects and IT strategy teams to ensure  the IT infrastructure asset is delivered in line with the strategic roadmap
  • Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
  • Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions
  • Keep abreast of latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways
  • Build and maintain strong relationships with key hardware and software vendors and delivery partners
  • Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
  • Provide technical advice to Information Technology (IT) colleagues on the use of the IT Infrastructure asset
  • Collaborate with other IT domains to drive business and technology innovation
  • Keep abreast of the corporate strategy, business plan and latest industry trends
  • Available to provide 24/7 support as required.


  • Technical degree holder with minimum of 6 years IT experience, at least 3 years of IT Infrastructure experience.
  • Must have proven technical experience of working in a complex IT infrastructure environment
  • Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
  • Ability to work well with others and as part of a technical team
  • Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
  • Focus on the business and end user’s needs; ability to set expectations and understand end user behaviour
  • Ability and willingness to proactively accept, and drive, change to accomplish positive outcomes
  • Ability to understand strategy and align tactical and strategic work in a well-balanced way
  • Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
  • Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies.


ITIL framework and processes

  • Implementation and ongoing improvement of Incident, Change, Problem, Capacity and Availability management process

Compute, storage and networking engineering

  • LAN/WAN/MAN architecture design, data centre network architecture design, network topology (physical and logical) design, structural cabling design.
  • Cisco Catalyst, Nexus and ACI switches, ISR and ASR routers.
  • Cisco ASA and Checkpoint firewall 
  • F5, Bluecoat, Riverbed technologies
  • Wireless technologies – Cisco WLC controllers and AP, Meraki wireless AP
  • Network services – DNS, DHCP, FTP, NTP, TACACS, RADIUS, IPSEC
  • Nortel PABX, Cisco UC, Microsoft Lync, NICE voice recording, IP Telephony
  • Cloud and OpenStack technologies
  • IBM AIX, SUN Solaris, Linux and Windows server
  • Virtualization - VMWare ESX, KVM
  • DFS and NetApp NAS Storage, Hitachi SAN

Workplace engineering

  • Desktop standard operating environment
  • Cirrato, Printer drivers and print queues deployment
  • Virtual Desktop Infrastructure
  • Airport System Devices such as boarding pass printer, baggage tag printer, boarding gate reader and scanner
  • MS Windows / MS Exchange & Lync / Active Directory / MS client / MS Office 365 and other productivity tools

Platform engineering

  • IBM WebSphere products, Tomcat, IIS, Docker, JBOSS
  • SOA technologies – IBM MQ, WMQ, WMB, Datapower
  • Adobe AEM, Redis, MS SharePoint, CA SiteMinder
  • Database technologies - Oracle, MySQL, MS SQL Server, Ingres, PostgreSQL, MongoDB
  • Cognos, Informatica, IBM MFT
  • Akamai CDN technologies, Terracotta


Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.


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